--
I am colonel Al-Kurdi Malik, A Syrian Citizen, I am the leader of the
free Syria Army (FSA), My purpose of writing this massage to you is
because i wan to have a personal discussion with you, please contact me
on my private email address colonelalkurdimalik@gmail.com this will
enable our conversation confidential and secret as you know my identity
has to be protected.
Best Regards
Colonel Al-Kurdi Malik
Sabtu, 22 Februari 2014
Selasa, 18 Februari 2014
Does employee engagement matter?
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Letter from the Lead Navigator:
Whew! Where did all this snow come from? Last week's snow storm put a real "freeze"
on everything here in North Carolina. Well, let's hope for warmer weather as we
head into the summer months.
I will be heading to Ireland this week and returning March 1. I hope to post some
photos of our trip on my Facebook page.
P.S. If you get a chance, please "Like" my Facebook page. I truly would appreciate
it!
Like us on Facebook [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0sGK2ezpbr1qxyqIIiTaWU8py7X0fneG1YzLtQ-_S77f5HPm4pO0WX8dKXexNWMXqDSXtVPQqKpzaRotlWeY4_hADXhlIiHcYqbE5h1m9Xpfm0-Xwg5Z9qH04XAzAEXGGJMAytsBtcMH3hbrLL047qmbd_FzNGsU1nIxpFSn29vFzMWCkPJI3ElvGZIaAVhI-KnvNfHyvTXuCqv667r_Qmj7sF0YyhU_1-WzQzgv7WCDcVllH-yJbML]
Gregory P. Smith
President and Lead Navigator
770-860-9464
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Customer Service Certification Training
Our customer service training programs and videos provide you with the best customer
service strategy on improving performance, motivating your people to new levels
that builds excellent customer loyalty.
In addition to the many training programs available, we also provide two unique
healthcare customer service training programs for the healthcare industry. Our
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Does employee engagement matter to company success?
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Today you hear a lot about employee engagement. Senior executives have been concerned
about this within their company for some time... and for good reason.
There are many descriptions of what employee engagement is and what an engaged employee
looks like. In recent newsletters, we have discussed these areas. If you missed
these articles, contact us and we will send them to you right away.
An engaged employee is:
* Willing to put in the extra effort
* Have high levels of loyalty
* Have an emotional bond to the company
* Promote the company as "the employer of choice"
* Strive to inspire peers
Are your employees engaged?
According to a Gallup Study and a recent report from SHRM, on average, employees
were only moderately engage. In addition, employee engagement levels have been
consistent for the past several of years.
Average levels of engagement:
* 29% actively engaged
* 55% non-engaged
* 16% actively disengaged
What does this mean to businesses?
* Lost productivity costs businesses $350 billion per year (Gallup)
* Companies with highly engaged employees were 200% more profitable (Watson Wyatt
Worldwide)
* One disengaged employee can bring down performance by 30%-40%. (Felps, Mitchell
& Byington)
Business performance suffers greatly due to disengaged employees.
Mission, Vision, & Values must be congruent and understood by all employees in order
to increase employee engagement. Connect each employee with the overall strategy
& success of the organization. Help everyone understand the "big picture" and how
they contribute to this overall strategy. Reward engagement consistently based on
each individual's values, motivators, EQ, & behaviors. Always be on the lookout
for disengaged employees and take action quickly.
If you have any questions about this article, or about how we can help in creating
a highly engaged workforce, contact us today!
Engagement is the key to organizational success!
~ Gary Sorrell
Call or email us [mailto:greg@chartcourse.com] for more information.
800-821-2487 or 770-860-9464
Written by Gary Sorrell, Sorrell Associates, LLC. Copyright protected worldwide.
All rights reserved. References & Sources; TTI Success Insights, Gallup, Watson
Wyatt Worldwide, & Felps, Mitchell & Byington)
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Time is on my side.... Yes it is!
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In today's environment, we must do more with less. Each person is working harder,
expected to do more, and all with fewer resources. IE: not enough help, need more
supplies, not enough time, etc...
So time management is vital and critical when having meetings. Unfortunately, many
of the attendees view meetings as a waste of their time. Often they turn into complaining
sessions with little or no direction and / or a reason for the meeting.
You, as the leader, must take control of the meetings and make sure they have a
purpose, objectives, and are time bound.
When scheduling a meeting, it may be helpful to remember the acronym POT.
Purpose - define the purpose of your meeting. Why are you having a meeting? Send
the agenda to all participants prior to each meeting. This way they will know why
they need to be there and it also gives them the ability to add a topic to the meeting.
Objectives - What needs to be accomplished? Set an agenda and list the topics to
be discussed. Each topic should have an allotted amount of time and should total
the overall meeting timeframe. Set aside suggestions that don't fit in the current
meeting agenda and address them (if time allows) at the end of the meeting or put
them on future meeting agendas.
Time bound - What is the duration of the meeting? Set up a start and end time. Meetings
need to start on time. Don't wait for people to show up or review for those that
are late. That wastes the time of the people who showed up on time. Do not go past
the end time unless it is absolutely vital and the participants agree to the additional
time. Ask the participants to help keep track of the time so you don't run over.
If the meeting leader/organizer does not show up on time, the meeting should be
considered cancelled and attendees should go back to work.
Junk meetings are worse than Junk email. They waste a lot more time and money. At
least with junk mail you can set up a folder and hit delete.
Stop unnecessary meetings like the "standing weekly meeting." Meet when you actually
have something to discuss.
If your meeting does not meet this criterion, than you should not have it and toss
it in the POT. :)
Have a happy productive meeting! Need an agenda template? Click here [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0vkQqcFOwC6AKlXP5yfeQShS8iYsEPfoTA7qnByeKtLaXX667QeFCBW3IpV8UDgkmWuxc9yHN6ssUP9Dc9Uj8NA-E-Hbkm-0WNvsdHpYRa1hN30gNkgLKcByvCkutVngob6rkgAzvN3TyAqskmi0CTbJbfBOMQayyaYXtpgUJhYk1FluIo0t5azJlQCOzrkoC4=]to
download it at no cost.
Call or email us for more information.
800-821-2487 or 770-860-9464
Written for us by our associate Gary Sorrell, Sorrell Associates, LLC [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0vN6_ZCigNJK4bevq3l7pHUtMC_GgItYmf6cBuQZPFxpNlerf39p96rDSffW_9CxSfeCSEhADmgpUPzoFzcoCv6S6DasrTdM8-nQoMWl7zfcjADOSFOqzw_].
Copyright protected worldwide. All rights reserved.
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Achieving Emotional Intelligence
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Considering that high performance and good decision making are the ultimate outcomes,
how are they attained? There is no doubt that general intelligence and technical
skills contribute to high performance. However, to truly succeed consistently,
one must also possess a high level of Emotional Intelligence (EQ). EQ is the process
of recognizing, managing, and appropriately leveraging emotions within yourself
and with others. The value of emotional intelligence increases dramatically with
job complexity. Research has shown that those with high EQ are 127 times more productive
than those with low EQ. Through his research, Goleman has concluded that the key
differentiator between star and average performers is EQ.
Emotional Intelligence is the ability to sense, understand and effectively apply
the power and acumen of emotions to facilitate high levels of collaboration and
productivity. (Cooper)
Adapted by Gary Sorrell TTIVAA with permission. Copyright Target Training International.
LTD
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Gregory P. Smith
Lead Navigator
President
In This Issue
Does employee engagement matter to company success?
Time is on my side.... Yes it is!
Achieving Emotional Intelligence
DISC Training
Motivational Quotes
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DISC Training
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We have expanded our DISC training programs to offer you more choices and flexibility.
Our assessments
help you identify individual personality styles so you can hire the right people,
reduce conflict, improve communication and unleash team performance.
DATE CHANGE!
WEBSEMINAR CLASS DATES
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Time:
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Cost:
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Two-Day Advanced Class
Feburary 18-19 (Atlanta, GA)
March 26-27 (Durham, NC)
Cost:
$1995 per person
Your registration includes over $900 in DISC training materials!
Check our training schedule for a class [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0uDBfbA3_eqz2ZfTQjDSyXEqDbGSAk3YMuFM3JTx4j9jXp2zvyItxeLvLSvih2U94bb3z4V3W8xX3po05au3mcBjIpmLfQCcaWd7Dw-xgdWjBgWNZkS6kLQyCXQpDVLoiSPyzRGfZVT5qc6_16ZZA0R]
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for more information.
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Our classroom and online leadership and management courses will help you advance
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Bright Ideas Employee Suggestion Campaign
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Capture Hundreds of Employee Ideas and Suggestions
The Bright Ideas Campaign Facilitator Kit includes all the information needed to
implement a proven, day-by-day suggestion process. The Kit comes with a facilitator
guide, instructions and training materials. This will allow you to manage a highly
successful employee suggestion program. Our Campaign shows you how to initiate,
capture and implement the Campaign generating ideas and suggestions from the bottom
up in a three-week time period.
Our Campaign is built upon a proven process generating a record level of employee
participation and engagement. It accelerates the idea generation process and eliminates
the typical pitfalls found in employee suggestion programs. As a result, you will
capture hundreds of ideas and suggestions from your workforce improving productivity,
cutting costs and boosting a high level of motivation, improved communication and
a sense of teamwork.
More information [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0te4ZDfyzbB-7fpWo2VAmFapsnuPMwLNeDmPYBrYNnqGbNGY4pKCXd0MuOLEQ_k3YejDUUJdKyxE37OLeZYzwdEqwnVbJMZePkhjwifAEd9J_SEq4ghG73M_IrCEqAfemrEWcrfMVpj8Fo54WjQR1hiPyYn0m-GBPi9CWHVBTH1Eg==]
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Motivational Quotes
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"We should seize every opportunity to give encouragement. Encouragement is oxygen
to the soul. The days are always dark enough. There is no need for us to emphasize
the fact by spreading further gloom."
- George M. Adams
"A smile while giving honest criticism can make the difference between resentment
and reform."
- Philip Steinmetz
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Letter from the Lead Navigator:
Whew! Where did all this snow come from? Last week's snow storm put a real "freeze"
on everything here in North Carolina. Well, let's hope for warmer weather as we
head into the summer months.
I will be heading to Ireland this week and returning March 1. I hope to post some
photos of our trip on my Facebook page.
P.S. If you get a chance, please "Like" my Facebook page. I truly would appreciate
it!
Like us on Facebook [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0sGK2ezpbr1qxyqIIiTaWU8py7X0fneG1YzLtQ-_S77f5HPm4pO0WX8dKXexNWMXqDSXtVPQqKpzaRotlWeY4_hADXhlIiHcYqbE5h1m9Xpfm0-Xwg5Z9qH04XAzAEXGGJMAytsBtcMH3hbrLL047qmbd_FzNGsU1nIxpFSn29vFzMWCkPJI3ElvGZIaAVhI-KnvNfHyvTXuCqv667r_Qmj7sF0YyhU_1-WzQzgv7WCDcVllH-yJbML]
Gregory P. Smith
President and Lead Navigator
770-860-9464
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Customer Service Certification Training
Our customer service training programs and videos provide you with the best customer
service strategy on improving performance, motivating your people to new levels
that builds excellent customer loyalty.
In addition to the many training programs available, we also provide two unique
healthcare customer service training programs for the healthcare industry. Our
training programs. [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0shN00y88my8zNdzChRyFCZNj_wSYtV7ujBjuyp2fNxMd39l72noc0uB2yL9OxL-U3Aeuwv-BVtA0O9CZdeLmElaIna0CPGuJ4J-3fFKJpaSNVLkz1DmxmcMiBQjKvbC2CG9eXC99g4rDBs-G4oLdGo]
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Does employee engagement matter to company success?
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Today you hear a lot about employee engagement. Senior executives have been concerned
about this within their company for some time... and for good reason.
There are many descriptions of what employee engagement is and what an engaged employee
looks like. In recent newsletters, we have discussed these areas. If you missed
these articles, contact us and we will send them to you right away.
An engaged employee is:
* Willing to put in the extra effort
* Have high levels of loyalty
* Have an emotional bond to the company
* Promote the company as "the employer of choice"
* Strive to inspire peers
Are your employees engaged?
According to a Gallup Study and a recent report from SHRM, on average, employees
were only moderately engage. In addition, employee engagement levels have been
consistent for the past several of years.
Average levels of engagement:
* 29% actively engaged
* 55% non-engaged
* 16% actively disengaged
What does this mean to businesses?
* Lost productivity costs businesses $350 billion per year (Gallup)
* Companies with highly engaged employees were 200% more profitable (Watson Wyatt
Worldwide)
* One disengaged employee can bring down performance by 30%-40%. (Felps, Mitchell
& Byington)
Business performance suffers greatly due to disengaged employees.
Mission, Vision, & Values must be congruent and understood by all employees in order
to increase employee engagement. Connect each employee with the overall strategy
& success of the organization. Help everyone understand the "big picture" and how
they contribute to this overall strategy. Reward engagement consistently based on
each individual's values, motivators, EQ, & behaviors. Always be on the lookout
for disengaged employees and take action quickly.
If you have any questions about this article, or about how we can help in creating
a highly engaged workforce, contact us today!
Engagement is the key to organizational success!
~ Gary Sorrell
Call or email us [mailto:greg@chartcourse.com] for more information.
800-821-2487 or 770-860-9464
Written by Gary Sorrell, Sorrell Associates, LLC. Copyright protected worldwide.
All rights reserved. References & Sources; TTI Success Insights, Gallup, Watson
Wyatt Worldwide, & Felps, Mitchell & Byington)
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Time is on my side.... Yes it is!
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In today's environment, we must do more with less. Each person is working harder,
expected to do more, and all with fewer resources. IE: not enough help, need more
supplies, not enough time, etc...
So time management is vital and critical when having meetings. Unfortunately, many
of the attendees view meetings as a waste of their time. Often they turn into complaining
sessions with little or no direction and / or a reason for the meeting.
You, as the leader, must take control of the meetings and make sure they have a
purpose, objectives, and are time bound.
When scheduling a meeting, it may be helpful to remember the acronym POT.
Purpose - define the purpose of your meeting. Why are you having a meeting? Send
the agenda to all participants prior to each meeting. This way they will know why
they need to be there and it also gives them the ability to add a topic to the meeting.
Objectives - What needs to be accomplished? Set an agenda and list the topics to
be discussed. Each topic should have an allotted amount of time and should total
the overall meeting timeframe. Set aside suggestions that don't fit in the current
meeting agenda and address them (if time allows) at the end of the meeting or put
them on future meeting agendas.
Time bound - What is the duration of the meeting? Set up a start and end time. Meetings
need to start on time. Don't wait for people to show up or review for those that
are late. That wastes the time of the people who showed up on time. Do not go past
the end time unless it is absolutely vital and the participants agree to the additional
time. Ask the participants to help keep track of the time so you don't run over.
If the meeting leader/organizer does not show up on time, the meeting should be
considered cancelled and attendees should go back to work.
Junk meetings are worse than Junk email. They waste a lot more time and money. At
least with junk mail you can set up a folder and hit delete.
Stop unnecessary meetings like the "standing weekly meeting." Meet when you actually
have something to discuss.
If your meeting does not meet this criterion, than you should not have it and toss
it in the POT. :)
Have a happy productive meeting! Need an agenda template? Click here [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0vkQqcFOwC6AKlXP5yfeQShS8iYsEPfoTA7qnByeKtLaXX667QeFCBW3IpV8UDgkmWuxc9yHN6ssUP9Dc9Uj8NA-E-Hbkm-0WNvsdHpYRa1hN30gNkgLKcByvCkutVngob6rkgAzvN3TyAqskmi0CTbJbfBOMQayyaYXtpgUJhYk1FluIo0t5azJlQCOzrkoC4=]to
download it at no cost.
Call or email us for more information.
800-821-2487 or 770-860-9464
Written for us by our associate Gary Sorrell, Sorrell Associates, LLC [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0vN6_ZCigNJK4bevq3l7pHUtMC_GgItYmf6cBuQZPFxpNlerf39p96rDSffW_9CxSfeCSEhADmgpUPzoFzcoCv6S6DasrTdM8-nQoMWl7zfcjADOSFOqzw_].
Copyright protected worldwide. All rights reserved.
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Achieving Emotional Intelligence
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Considering that high performance and good decision making are the ultimate outcomes,
how are they attained? There is no doubt that general intelligence and technical
skills contribute to high performance. However, to truly succeed consistently,
one must also possess a high level of Emotional Intelligence (EQ). EQ is the process
of recognizing, managing, and appropriately leveraging emotions within yourself
and with others. The value of emotional intelligence increases dramatically with
job complexity. Research has shown that those with high EQ are 127 times more productive
than those with low EQ. Through his research, Goleman has concluded that the key
differentiator between star and average performers is EQ.
Emotional Intelligence is the ability to sense, understand and effectively apply
the power and acumen of emotions to facilitate high levels of collaboration and
productivity. (Cooper)
Adapted by Gary Sorrell TTIVAA with permission. Copyright Target Training International.
LTD
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Gregory P. Smith
Lead Navigator
President
In This Issue
Does employee engagement matter to company success?
Time is on my side.... Yes it is!
Achieving Emotional Intelligence
DISC Training
Motivational Quotes
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DISC Training
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We have expanded our DISC training programs to offer you more choices and flexibility.
Our assessments
help you identify individual personality styles so you can hire the right people,
reduce conflict, improve communication and unleash team performance.
DATE CHANGE!
WEBSEMINAR CLASS DATES
Dates:
March 5, 6, 10, 12
Time:
3:00-4:30 E.T.
Cost:
$1295 per person
Two-Day Advanced Class
Feburary 18-19 (Atlanta, GA)
March 26-27 (Durham, NC)
Cost:
$1995 per person
Your registration includes over $900 in DISC training materials!
Check our training schedule for a class [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0uDBfbA3_eqz2ZfTQjDSyXEqDbGSAk3YMuFM3JTx4j9jXp2zvyItxeLvLSvih2U94bb3z4V3W8xX3po05au3mcBjIpmLfQCcaWd7Dw-xgdWjBgWNZkS6kLQyCXQpDVLoiSPyzRGfZVT5qc6_16ZZA0R]
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for more information.
800-821-2487 or 770-860-9464
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Online Learning Courses
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300 Online Courses!
Our classroom and online leadership and management courses will help you advance
your career by learning the critical skills needed to become an excellent manager
or supervisor - retaining your best people, motivating, delegating, resolving conflict,
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Bright Ideas Employee Suggestion Campaign
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Capture Hundreds of Employee Ideas and Suggestions
The Bright Ideas Campaign Facilitator Kit includes all the information needed to
implement a proven, day-by-day suggestion process. The Kit comes with a facilitator
guide, instructions and training materials. This will allow you to manage a highly
successful employee suggestion program. Our Campaign shows you how to initiate,
capture and implement the Campaign generating ideas and suggestions from the bottom
up in a three-week time period.
Our Campaign is built upon a proven process generating a record level of employee
participation and engagement. It accelerates the idea generation process and eliminates
the typical pitfalls found in employee suggestion programs. As a result, you will
capture hundreds of ideas and suggestions from your workforce improving productivity,
cutting costs and boosting a high level of motivation, improved communication and
a sense of teamwork.
More information [http://r20.rs6.net/tn.jsp?e=001t8rjeeJiW0te4ZDfyzbB-7fpWo2VAmFapsnuPMwLNeDmPYBrYNnqGbNGY4pKCXd0MuOLEQ_k3YejDUUJdKyxE37OLeZYzwdEqwnVbJMZePkhjwifAEd9J_SEq4ghG73M_IrCEqAfemrEWcrfMVpj8Fo54WjQR1hiPyYn0m-GBPi9CWHVBTH1Eg==]
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Motivational Quotes
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"We should seize every opportunity to give encouragement. Encouragement is oxygen
to the soul. The days are always dark enough. There is no need for us to emphasize
the fact by spreading further gloom."
- George M. Adams
"A smile while giving honest criticism can make the difference between resentment
and reform."
- Philip Steinmetz
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Blognya Misbah
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| SMSRupiah.com Cara Smart SMS Marketing Posted: 09 Feb 2014 11:37 AM PST SMS Marketing dewasa ini merupakan salah satu media promosi yang banyak digunakan baik oleh kalangan marketing, pejabat public, agen travel, toko online dll. Salah satu kemudahan SMS Marketing adalah biaya yang dibutuhkan sangat-sangat murah dibandingkan dengan jika kita harus beriklan melalui media social, adwords atau bahkan media digital seperti televisi. Dengan SMS juga apa yang […] |
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