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Greg Smith
Lead Navigator
PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP
You Cannot Just Hire Them and Forget Them
I am always amazed how one person can make a powerful difference in the success
of a business and the lives of others. On a recent trip, I was staying at a large
conference hotel in the heart of San Francisco. If possible, I try to avoid hotel
restaurants. Most hotel food is bland, boring and overpriced to me, every hotel
restaurant in the world looks the same. If you spend as much time in hotels as
I do, you want to see something different, so I like to venture out and find quaint
places to eat-something with personality.
On this trip, I allowed myself some free time to do a little
Marta Delfino and Humberto Ortiz
sightseeing. I stumbled across this diner called Lori's just a block from my hotel.
It looked like a place where the locals ate, so I popped in and took a seat. I
liked it so well I ate breakfast there twice during my stay. One particular server
captured my attention. His name was Humberto Ortiz. You could tell he was one
of those guys who took pride in what he did. He buzzed around the diner like a
lightning bug. He had an energy about him you don't often see. The other employees
respected him and he had a compelling sense of authority about him. His friendly
manner made you feel important and welcome. The food was good, but the reason I
came back was Humberto. He was the primary factor that transformed the restaurant
from average to exceptional.
How many Humberto's do you have working for you? Have you identified your high
performers? Whether you hire servers in the restaurant business or sales people
for your pharmaceutical company, it all begins by identifying and hiring the RIGHT
people. Research shows high performing employees out-perform their average coworkers
by a huge margin. Humberto was one of those star employees. In this economy, you
cannot afford to hire just average people. It is laughable to me when I see organizations
who still base their hiring decisions only on a resume/job application and an interview.
You have to go the extra step. You must identify the personal skills, motivations
and experience needed for success in each position.
It would be short-sighted of me to end here by saying the process stops once you
hire exceptional employees. You can't just hire them and then forget them. You
have to develop, reward and recognize them while also providing them opportunities
for growth and development. This is part of the talent management process.
Top performers have more options. If you don't take care of them, they will be
the first ones to quit. Hire good people and help them reach superstar status so
that they stay with your company as long as possible. As a result, your business
will be rewarded with happier, more productive employees who in turn keep customers
coming back to spend more money.
The quickest way to destroy your business is to surround your good people with low
performing managers and coworkers. It is not rocket science, but so few businesses
apply the process.
Let us know if we can help you identify, hire and retain top talent for your organization.
Make sure you don't miss the How to Retain Your Top Talent webseminar coming up.
Helping you chart your course...
Gregory P. Smith
Captain of the Ship and Lead Navigator
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How to Attract and Retain Top Talent Webseminar
As the economy rebounds, organizations are seeing their most promising talent abandon
ship. In a recent article that appeared in Harvard Business Review, the authors
indicate:
-One in four plans on leaving within the year
-One in three is not putting their entire effort in their job
-One in five believe their personal goals are quite different from what the organization
has planned for them
-Four out of ten have little confidence in their senior leadership and coworkers
The key to success for any organization is the ability to attract and retain skilled
and talented people. Those that fail to make employee retention a priority now risk
losing their most talented people to the competition. This webseminar shows you
how to design an effective employee retention strategy that provides a road map
for not only attracting and keeping talented employees but also for motivating and
engaging them to achieve a higher level of performance. This session is jam-packed
with tips, ideas and easy-to-implement advice for creating a high-retention culture.
Thursday, August 23
3:00-4:00 p.m. ET
No Charge/Complimentary
Limited to the first 100 people!
https://www2.gotomeeting.com/register/930959722 [http://r20.rs6.net/tn.jsp?e=0016CIJ_ap9pxS-2FvCrNYaCkNrD3OOqDWGpy3gqg5DgYSAcZJHv19QT7LYGBJOdytey1KZheY2N43KaXXBBZNn6SIacd3sxsHQVpigdr1PaoXsP_ADU86SqUR0burOvPCPyRHFaOiMDX4eAVc_oav5VQ==]
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WHO IS SPEAKING AT YOUR NEXT MEETING?
Keep us in mind if you need a speaker, trainer or facilitator for an upcoming meeting
or conference. In addition to Greg, we have several highly capable individuals to
provide a wide range of services. Visit our website for a list of Greg's dynamic
keynotes [http://r20.rs6.net/tn.jsp?e=0016CIJ_ap9pxQcoGTAgMWeXHHJqFZIhxK7rG3k1WcLQS0Am1_VCWkc_A9P_8zHmt6DeJz4AxOeTVo1A7xq200JT_tdOVx5hc7alk6joVcypyVPXhb0Kzo7SVsyuxspqF8RFcU2FdwmyfQ=]
and workshops. Contact Cathy for additional information.
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DISC Certification Training Program
(Live Webseminar)
Individual personality styles and preferences have a direct impact on our interpersonal
relationships at home and at the workplace. People differ from each other in
fundamental ways including their values, behaviors, talents, temperaments,
wants and beliefs. Our DISC training programs and assessments help hire the
right people, reduce conflict, improve communication and unleash team performance.
Our live web based DISC training program is a popular choice for those who would
prefer to avoid travel and enjoy the convenience of a webinar format. Classes
are conducted in three, 90 minutes sessions.
Upcoming class dates: Upcoming dates:
August 13, 16, 20
3:00-4:30 ET
September 4, 6, 10
3:00-4:30 ET
Click below or call for more information
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800-821-2487 or 770-860-9464
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Tools and Resources
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The Spirit of Excellence
Customer Service Training Program for Healthcare Organizations
Providing quality healthcare is more important than ever before. The Spirit of Excellence
program is designed for hospitals, physician practices and medical clinics in the
health care industry.
http://www.chartcourse.com/SQI-spiritexcellence.html [http://r20.rs6.net/tn.jsp?e=0016CIJ_ap9pxR-ux43y4VCSCwfa4tv7YxUcbhuatCy3_0YAjmqAiwznFn6WGBo2O_Y-tisQ7P9hQMtbXTcGEklxtTDnBWBsYjpuuTttJfULAuRpH7oKNSzDSq8858T32IVztjw1zSOmuTJtbXKzxmJrw==]
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Bright Ideas Campaign
Capture hundreds of employee suggestions in a three-week campaign
The Bright Ideas Campaign is a high-powered process that captures hundreds of cost-savings
suggestion and ideas from your workforce during a short time period. This is a
self-contained program that makes idea collection easy and effective. Learn more
about how this Campaign can be customized to meet your needs.
http://ow.ly/3hDjB [http://r20.rs6.net/tn.jsp?e=0016CIJ_ap9pxR09zHIYk4wlZJ8slySOKyQJZ5v5XS5RlI-se7Z-oBU22-vltXiJns4toDn8a11Lnc7QjVSgDxfCA7q26gspOVDUdLgdsLJazI=]
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If you find our information interesting, please send it to your friends. The Navigator
newsletter is received by over 35,000 subscribers in 49 countries, in addition
to other websites and magazines.
Copyright 2012 by Chart Your Course International--reproduction for publication
is encouraged, with the following attribution: From "Chart Your Course International,"
by Gregory P. Smith, Copyright 2012. (770) 860-9464 (800) 821-2487
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