Senin, 29 Oktober 2012

Appreciate Your Employees The Wegmans Way

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Greg Smith
Lead Navigator

PERSONAL MESSAGE FROM THE

CAPTAIN OF THE SHIP

It's been a beautiful fall in Georgia this year and I've been fortunate to have
business across the state. A few weeks ago, I spoke at the Conyers/Rockdale Chamber
of Commerce's Leadership program at Lake Oconee. Then, I kicked off another leadership
program for a client at Chateau Elan.

Coming up - I leave on Nov. 2 for Diriamba, Nicaragua! With 18 other men, we will
build 12 houses in four days for people in need. We are excited and will be sure
to post pictures on the Chart Your Course website [http://r20.rs6.net/tn.jsp?e=001Ofc4e_j9UmuCSx7pkEt2621aVZInoonJKlVEOtqCUBMRZdcy7QI5XV2cpfh5BtTsufQqEAPdNoXSh1ap8m87VsLE6xYnhTl8DKdwWMLqC3_21LykFDjUFQmQwHzSa9Bk-Ai4ShjVDaW4qHiJc8aF7RoN0ZOI52XwYmESfnjqzA4PKf-mPkgeUFzq53P3TEP807yykCfQw8qFxuMcknem_r_Vf35gaFY0cQ20Dii6md6aghuq9tOJhU1BEx2GYUu_27gTZ7dYJzJDnFHp2ht4lU7PPs31z3bH]
when we return. While I am out of the office you can always contact Cathy at (770)
860-9464 or (800) 821-2487.

Helping you Chart Your Course!

Gregory P. Smith

President and Lead Navigator

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Appreciate Your Employees the Wegmans Way
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What is your business' most valuable resource? Its location? Its size? Its technology?
Hardly. Despite the value of all of these factors, the resource with the most potential
to elevate and drive your business is its people.

Whether it's the people on your front line or your back end, employee satisfaction
leads to customer satisfaction, which leads to a business' success. So how does
a business create a pro-employee environment? At Wegmans' Food Markets, a $5.15
billion supermarket chain with 35,000 employees and 80 stores in the northeast United
States, you state your commitment to your workers in your tag line. Simple and powerful,
Wegmans' philosophy is "Employees first, Customers second."

The philosophy has paid off as Wegmans has won hundreds of customer service, community
and best place to work awards over the years. In fact, it's made Fortune's "100
Best Companies to Work For" list every year since it started in 1998. Wegmans' employee
retention is also impressive at just 8 percent, half of the average for its industry.

To attract and retain the best workers Wegmans relies on traditional methods - competitive
pay, solid training and comprehensive benefits. But it goes further with values
and best practices that make its stores a place employees love to work and customers
love to shop. Here are some examples.

Training. Wegmans invests the necessary time to properly train its workers. Full-time
employees' training averages around 6 months, and part-time employees' more than
a month. In fact, Jo Natale, Wegmans director of media relations, says the store
spends $1.5 to 2 million on labor costs in the six months prior to opening a new
store. She says the company wants to be sure all employees have adequate time to
participate in its onboarding programs, as well as live training in the store.

Communication: Communication is critical for building trust with your employees.
Wegmans realizes this and aims to be transparent with its workers about its plans
and strategies. "We don't ever want anything important happening that our employees
don't hear first from us," said Natale. "We try to always give managers plenty of
time to familiarize all staff with any changes so they aren't taken off guard."
The strategy has been effective. In its best places to work poll, Fortune magazine
asked employees, "Does management have a clear vision where it is going?" A whopping
96 percent of Wegmans employees answered yes. The dynamic builds trust with employees
fulfilling their need for job security.

To continue reading this article, and learn more ways Wegmans motivates its employees,
visit our BLOG [http://r20.rs6.net/tn.jsp?e=001Ofc4e_j9UmtuQNe46nSGVPMTC7_t0DroEzDJQYSCg26Txg0pdNBDrgIy0AHXjCUHvxZfyfPF7mJDFuD9R7c4fk5YCKejrVaKJ_pCzPZ_Z7cPXm3Clbuu0cPS7zx74AD5MvMGU_jUnOWwu3kq2xS8J1RolctSsu-T0MPPy6XQrK9V-lwAv4m6sNAsWnbKfhHYJg5E5YA2YcosSZw0C3ufsKqexOUmV58aCoG2qhdisjuYBjIm1tfECAtbCnS9OvEBH0RuMNyA3hutj0KsnICYn7ORlzaJutNqdwde2QE4uQcDk7TIgj65ptAi0roHJRoW9LNUYcDofZMTzJ7E2zfMgg==].


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Employee Selection and Development Assessments

Hiring and promoting the right people into the right jobs is the first step in accelerating
organizational performance. Our talent management solutions and employee and management
assessments allow you to hire, develop, promote and retain top performing people.
We provide a portfolio of personality assessments, job matching, 360 leadership
assessments, DISC training workshops and certification programs.

More information [http://r20.rs6.net/tn.jsp?e=001Ofc4e_j9Umv71B8R4NPhu9QZkIihJps3NkfW_AOIMRWoo7_ViTzYu7dqBN_xLU86LVu0Bt3XhvEDlurJwCV6-ujn6JCFhyOMZEYoob0mcKUX2m_pJdODJrEdT1iXnYcttAtZjL6lkZEcnqsDOMiMSWkfoC7n_5d7TkFxMVMkGzA1uUgSNTLXm4hR-URhXlSAqgrHo_wYpjkQtyUXrv1r64J5H0Qwm1EhjefTtRAITINK76WvQI5RZmGUPjgcZobwF0-XhgeAT2LfIQIrrTgMzJf0aSWla9sbdpRcLmXw7cSPryZaz_-_-XsRGu35VZHG]
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Industry Facts and Figures
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Strong Customer Service Can Significantly Boost Sales

According to a 2009 Gallup report, businesses whose employees and customers reported
high satisfaction saw a 240 percent increase in net profits. Also, American Express'
2012 Global Customer Service Barometer said customers who felt they received considerate,
informed and timely service would spend 13 percent more with that business. And
if the customer used social media for reviews and recommendations, they would spend
21 percent more.
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Upcoming Training Opportunities
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DISC Certification Training Program

(Live Webseminar)

Individual personality styles have a direct impact on our interpersonal relationships
at home and at the workplace. People differ from each other in fundamental ways
including their values, behaviors, talents, temperaments, wants and beliefs.
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and assessments help you identify these variances, hire the right people, reduce
conflict, improve communication and unleash team performance.

Classes are conducted in four, 90-minute sessions.

Upcoming class dates:

November 13, 15, 19

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December 3, 5, 10

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Call or email us [mailto:cathy@chartcourse.com] for more information.

1-800-821-2487 or 770-860-9464
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Tools and Resources
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Copyright 2012 by Chart Your Course International--reproduction for publication
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Kamis, 18 Oktober 2012

Razor E100 Electric Scooter -Pink

Razor E100 Electric Scooter -Pink

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  • Razor e100e125e150 Troubleshooting Assistance and FAQ's I. Location of Electric Scooter product ID In addition to being on your product charger, the product ID .
  • 4 stars. "Built for fun, just be careful." I bought an E100 from Amazon for my 7yearold son about 45 days ago. I can tell you that only rain and wet roads have .
Razor E100 Electric Scooter -Pink
Razor E100 Electric Scooter -Pink


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Razor E100 Electric Scooter -Pink

Razor E100 Electric Scooter -Pink


Girls can race nearly in style with this electric scooter that combines the thrill of potential with Razorreg’s latest technology and high-feature materials. A Parent’s Choice award winner, the E100 electric scooter is calculated for ages eight and up – with a kid-sized deck and form – and travels at speeds up to 10 miles per hour. The environmentally-friendly electric potential engages a super cool down chain-driven motor – much-admired by neighbors the world over.

* Powerful fun at speeds up to 10 mph
* Up to 40 minutes of unremitting use
* High-torque, chain-driven motor
* Twist-grip acceleration control
* 125mm urethane rear veer
* Battery charge time 12 hours
* Weight Limit: 120lbs.

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Razor E100 Electric Scooter -Pink

Minggu, 14 Oktober 2012

Blue Revo 3-Wheel Electric Scooter

Blue Revo 3-Wheel Electric Scooter

Highlights of Blue Revo 3-Wheel Electric Scooter :
  • 3 and 4 Wheel Pride Mobility Revo Electric Mobility Scooter The Pride Revo The Pride Revo 3 Wheel Scooter SC63. PRIDE MOBILITY HAS Red, Blue Disassembly .
  • The Revo 3 Wheel Electric Pride Scooter features a front basket, mag wheels, a tightspace Red or Blue Price Medicare may cover 80% of the cost of a new scooter .
Blue Revo 3-Wheel Electric Scooter
Blue Revo 3-Wheel Electric Scooter


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Blue Revo 3-Veer Electric Scooter

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Blue Revo 3-Wheel Electric Scooter

Sabtu, 13 Oktober 2012

EV Rider VITA Electric Scooter – High Speed Titanium Silver – VITA

EV Rider VITA Electric Scooter – High Speed Titanium Silver – VITA

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EV Rider VITA Electric Scooter - High Speed Titanium Silver - VITA


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EV Rider VITA Electric Scooter - High Speed Titanium Silver - VITA

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EV Rider VITA Electric Scooter – High Speed Titanium Silver – VITA

Jumat, 12 Oktober 2012

Super Turbo 1000-Lithium Electric Scooter “BLUE”

Super Turbo 1000-Lithium Electric Scooter “BLUE”

Highlights of Super Turbo 1000-Lithium Electric Scooter “BLUE” :
  • Due to the success of this outstanding scooter we have developed a true high performance lithium electric scooter called â€ÂœSuper Turbo 1000Lithiumâ€Â..
  • Super Turbo Racing 1000Lithium Electric Scooter 34MPH in Sporting Goods, Outdoor Sports, Scooters eBay.
Super Turbo 1000-Lithium Electric Scooter


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Super Turbo 1000-Lithium Electric Scooter “BLUE”



Now unfilled in three colors Black, Blue, and Silver all found on Amazon! The Super Turbo 1000-Lithium Electric Scooters is an exclusive manufactured goods of Super Cycles and Scooters LLC and we are proud to initiate the world’s greatest production compact electric scooter!: The Super Turbo 1000-Lithium. We kept the same successful point of our 800 watt scooter and simply replaced the motor, electronics, sprockets, chain, and most importantly the battery. With a maximum speed of 32mph and a maximum range of 23 miles per charge, it is straightforwardly the highest performance electric scooter on the market. We urban this scooter due to consumer requests and the demand for a right high performance electric scooter that uses the latest in lithium battery tech

  • Uses a powerful 1000watt 48v 3000rpm motor producing a maximum speed of 32mph; Making it the greatest production electric scooter in its class now! Can carry up to 350lbs criterion and is also equipped with the latest throttle equipped with Turbo/Econo mode button for maximum speed: “Turbo Mode” or maximum space: “Econo Mod”
  • This is the only production electric scooter that uses powerful 48v 12ah LifePo4 battery. With a maximum ride space of up to 23 miles per charge! This battery alone retails for over 0.
  • This battery will outlast the average SLA battery’s life span by 4times. In other words you would end up replacing a SLA battery four times surrounded by one life span of a LifePo4 lithium battery. At only 12lbs this battery weighs ¼ of what an corresponding SLA battery and has a life anticipation of 1000-1500 charge cycles compared to 250-350 of the average SLA battery. It also charges 1.5x quicker than an corresponding SLA battery.
  • Based on the highest rated electric scooter on Amazon the “Super Turbo 800-Elite” Now with over 100 five star positive reviews. You simply cannot go incorrect with this powerful scooter!
  • Comes with: Large Load Rack, Storage Bag, Removable Comfort Seat, LED Headlight, Lithium Mount, Stainless Steel Nuts and Bolts, Fill up Resistant Control Box, access to our exclusive “how to videos”, lifetime tech support and free tool kit.

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Super Turbo 1000-Lithium Electric Scooter “BLUE”

Kamis, 11 Oktober 2012

X-Treme Scooters Electric Bicycle Scooter Moped (Blue)

X-Treme Scooters Electric Bicycle Scooter Moped (Blue)

Highlights of X-Treme Scooters Electric Bicycle Scooter Moped (Blue) :
  • The XTreme Scooters Electric Bicycle Scooter Moped is the ultimate alternative for commuters that need a quick way to travel but do not want the expense of operating .
  • New Blue XTreme XB610 Electric Scooter Bicycle Moped in Sporting Goods, Outdoor Sports, Scooters eBay.
X-Treme Scooters Electric Bicycle Scooter Moped (Blue)
X-Treme Scooters Electric Bicycle Scooter Moped (Blue)


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X-Treme Scooters Electric Bicycle Scooter Moped (Blue)

X-Treme Scooters Electric Bicycle Scooter Moped (Blue)

The potential of the XB-502 electric bicycle comes standard with a large 500 watt brushless rear hub motor (installed in the focal point of the rear veer) that is powered by 4 large high potential batteries that will last 3 years or more & can be re-charged more than 500 times.

  • Essential alternative for commuters that need a instant way to journey
  • Classified as an electric bicycle (since pedals can be used) but the pedals do not need to be installed
  • Loaded with nearly all of the same features you will find on our electric motorcycles
  • The electric bicycle will journey 20 – 25 miles on a release charge
  • This item is not for sale in Catalina Island

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X-Treme Scooters Electric Bicycle Scooter Moped (Blue)

Selasa, 09 Oktober 2012

Three Steps to Create Optimism in the Workplace

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Greg Smith
Lead Navigator

PERSONAL MESSAGE FROM THE

CAPTAIN OF THE SHIP

It's been a busy two weeks at Chart Your Course, packed with travel and some great
speaking engagements. On the horizon, a mission trip to Diriamba, Nicaragua, Nov.
2-8, with my son. We will be working with a group of 18 men to build 12 houses in
four days for people in need. It's an exhilarating, tangible way I enjoy paying
forward the blessings I've had in my life. If you would like to learn more about
the trip or to contribute,

click here [http://r20.rs6.net/tn.jsp?e=001EgPyqwAD1KCvORk97hLBijyw8bRdjTIoRVBtoAJnwUfxvZThqHE71TlkXYz9SLZMm8aVhqIej3IZZczABPfhnHIDabc7tZtfXfHxre7sY6Ae9HGtVp9D2qxQaXzw1IBE2ebvNBGUARXVL3-Zyoz85i2Kv_s4jrzdPeu00jrolXDhhmIZIhEymIgqw-mIpwn21ub8naeYBP_FEdKnjKgzFuyv0-wg-g-0BQ4VmIKGGq_jyRbzLTfEPPqqdL37uNtBJUL5o-cs1ZrpRWqomvYKzU7njblM4KvcagqzBSoKpzmFi3xEhES36J9IpaaHm_TdQSbnfr1UG_YdgwtULt55KA==].

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Also, we continue to enjoy the greater functionality and streamlined appearance
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If you haven't had a chance to check us out, please stop by and let us know what
you think. You can access hundreds of free resources, previous articles and other
tips, as well as browse our tools and resources.

Helping you Chart Your Course!

Gregory P. Smith

President and Lead Navigator

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Three Steps to Create Optimism in the Workplace

If you talk about optimism, you'll find no shortage of quotes, clichés, proverbs
or stories to guide you. Optimism is the original American dream: the hope of every
student, new parent, entrepreneur, fledgling small business or politician. It's
why we root for the underdog or follow a good football, baseball or soccer game.
The belief that "Excellence is not a skill; it's an attitude," said Ralph Marston,
or "A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity
in every difficulty," said Winston Churchill.

So where does optimism fit in your business? How can it help you be a better leader,
or to motivate your employees? Science has shown that optimistic people heal faster,
perform better, live longer and report more happiness and fulfillment in their lives.
Optimistic employees work harder, longer and with a more innovative spirit. Optimistic
customers believe in the value of what you are selling, and make the purchase. Optimism
frames and fuels decisions, and in the modern workplace, it fosters solid work,
innovation and sales.

So how do you harness Optimism for your business?


1. Lead by example. Since Steve Jobs' death, experts have mulled the incredible
success he brought to Apple as its co-founder, chairman and chief executive officer.
There are the technical aspects - the first portable MP3 device, the first smart
phone, the first tablet. But it's more than that. Microsoft has no shortage of
firsts for technology, but they fail to generate the same buzz. Jobs succeeded because
he valued design and salesmanship as much as function. It's not just an MP3 device
- it's an iPod. It's not a smart phone, it's an iPhone. It's not a tablet, it's
an iPad. In branding, Jobs understood the power of optimism. He was also famous
for the enthusiasm he brought to Apple's annual meetings, where he would herald
"the next big thing." In "Marketing for Scientists" Marc Kucher listed words Jobs
used to describe his products between 1998 and 2008: stunning, revolutionary, awesome,
beautiful, best, tour de force, cool, remarkable. You get the point and Apple's
employees and America did too.
2. Promote your company's values. There is no shortage of access to bad news in
our culture. Technology has connected us, but has also saddled us with 24/7 coverage
of controversy, crimes, natural disasters and wars. Infuse optimism in your workplace
through your company's values. Be clear about what your company stands for and why
you are in business. Consider a tagline or phrase that employees can easily refer
to and believe in. Facebook recently released a commercial that revolved around
the meaning of a chair - and how chairs were made for people and connected people.
It seems trivial, but it communicated the company's core values with great effect.
Facebook connects people. Focusing on that simple principle unleashed the optimism
of both employees and consumers alike, making them proud to be part of Facebook.
3. Remove obstacles. Now this is huge. Optimism cannot thrive when employees feel
stuck. Consider: are you holding potential leaders back in your company? Is bureaucracy
weighing you down? How can you enable future leaders to rise? How can you encourage
innovation? I cannot answer this for each business. What I can do - is compel you
to ask the questions. As a leader you know what can be done. Do it!

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Three Words Every Salesman Should Practice

Here's an interesting story. In a study conducted at the Boston University School
of Management, researchers found how powerful the words, "I don't know," could be
for someone in sales. It seems counter intuitive - the salesman should be the expert
and know his product, so admitting ignorance could hurt his credibility. On the
contrary, when a salesman was faced with a question they couldn't answer and admitted
it, it inspired trust in the customer plus time for the salesperson to search for
the correct answer.

To read the full report entitled "Does it Pay to Beat Around the Bush? The Case
for the Obfuscating Salesman," click here [http://r20.rs6.net/tn.jsp?e=001EgPyqwAD1KBSJ5jVOkKgKoLfl6UZowF_UmXzen4VlWRCAmSCwS8nMkSnam4YEDc7tphBTK-Sytw3WogGFNH14BhDPNnfhuuEmMlLMK5M_Uzz5nCgykYwPA-LM-N2Y6h6eH9yUPVTXOki41axHoXh3sU2roZdErRg3JKviNafM02jQ9pUqpITdshJWM2bib0Hunqn3q7h_QxqNxb8eZv25DJDgT3g_EXmx_6vKvs0fUNygHXH-pFagnLiLOVkxQo6wBFrR_UiZEGBUxbYpDoA1yJxrAzJ9m5gY9Yij01YHosPI0NpWfn6R6AtmPsTisOjpXZTyXm7nMl201sbha1avbhzhsOMtMsd7Ali-U2SnnD2oJj-L9Tiag==].
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Is Greg Speaking at Your Next Meeting?

Do you need a speaker, trainer or facilitator for an upcoming meeting or conference?
If you want to ensure your next meeting is a huge success, consider Greg Smith!

Call or email us today to discuss your program needs. And, don't forget to check
out our new Web site [http://r20.rs6.net/tn.jsp?e=001EgPyqwAD1KD91eN8tLysPBPcRgPZQ0GgWQIwCg5_aJftbKdXGDlzOw6SdJ9h5dpivGLSrWlHy6ddAR9l4qmRwshkWVYo6hKu48I5lEXa91gulXnZvYmG8M5BXYiHCh9q9SJl25w_gm7MWBEPRPuDRCc3-rfxYSj9mUwaVORRlTQnlU15-X6vlcjS8GJw594-TY6AhanVK_lGk8OZGLqV5wZqGFBoKuerENUEljObF4OTofwjDd5DULDX3pvkxEg-iOm8jo-owWBWuje0iGCpIHruZA8iQco7WprwyL52E7Opu_fZU3yD68eR2jtCaYGX]
for a list of dynamic keynotes, workshops and other resources.

More information [http://r20.rs6.net/tn.jsp?e=001EgPyqwAD1KALa2Wux4McSUUopAqlLKZU-uVSp3UWq4BFQ5yh8UBZkj7iAGLmjslEB9zCMqalwzEAjz-LuX55k00uZH3i8uVkAgVB44peUtS695SHjnaV-UlOiJLqMBeJ8oOgvaTw1XENlCdTHyb-xKZnnAJrvVVyF4UajzxNj0upEorKB-oFSNLHiNGWAURb3Qp9v4N1uLb_VUCc9Gw2nMSIfdmCSeDBANTfQYYRjev6mQDCoiJ396yvJGbrcIS5d_4Dsp6JAB4MEa2xt7Un1rhBRlM3r0R9UOrClAcVVqq7MWRAM8sp9XOyqQsgxhZieFirFF4X-2GlGfwczuq5cw==]
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Upcoming Training Opportunities
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

DISC Certification Training Program

(Live Webseminar)

Individual personality styles have a direct impact on our interpersonal relationships
at home and at the workplace. People differ from each other in fundamental ways
including their values, behaviors, talents, temperaments, wants and beliefs.
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and assessments help you identify these variances, hire the right people, reduce
conflict, improve communication and unleash team performance.

Classes are conducted in four, 90-minute sessions.

Upcoming class dates:

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November 13, 15, 19

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December 3, 5, 10

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Fourth session is a one-on-one session scheduled with each student
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Call or email us [mailto:cathy@chartcourse.com] for more information.

1-800-821-2487 or 770-860-9464
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Tools and Resources
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Fired Up! Leading Your Organization to Achieve Exceptional Results

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Boosting Employee Engagement
50 Ways to Motivate and Unleash Employee Performance
Engaged employees stay with their employers, have higher levels of job satisfaction
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Service First Video Library

The Service First Customer Service Video Library is a powerful video-based training
system founded on group interaction and designed to train the entire workforce on
the art of exceptional customer service. The Service First Video Library helps employees
become the best they can be!

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