Kamis, 18 Juli 2013

Four Steps to Correct Poor Performance

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Letter from the Lead Navigator:

Summer is flying by and I hope everyone had a fun Fourth of July holiday! I recently
had the unique opportunity to participate in one of our country's loudest and flashiest
sports. While working at Myrtle Beach, Fla., I drove a NASCAR race car, reaching
a top speed of 100 mph. The experience was certainly an adrenaline rush and a great
photo opportunity!

On the horizon, CYC is developing a new Build Your Business Boot Camp for business
owners, entrepreneurs and consultants. Classes will start in September and for full
details visit our website [http://r20.rs6.net/tn.jsp?e=001Dp-3t1hHwXG13RZUMbzVPhKNKRxT2INDHq9s8rqGKD1Q7VgZsILSGoozMsvcEaBfzywKOniDjQyTn_5VYxI5uFFxW5ZVn7hhq8ZK6iGggmb24kwTDIxKtM4RtuyXw834PNy1UIc9IVZ6w0sdlTqI2eEwJ7rBUFHjXyX4DZI_a5UR9rVpqHx3s-4SsUn2-jNpRhL_HM7mr8NTf7g-4IU8kPAmPmYC0NIeCEssLnY7uxl4Y3DCPfedt_PHVCeYvn-6vmI136mM8_vjC8HrfLvAJQZDHrhsmfekyuVMy7QUs39L8y7Thvg85shQ48RgJzW_IuDdtBghlllHBkGd9FCtAzF6vB673rO7ZO2o4PR9OTJUVfafdPpowCsa9axRDI2X],
or read more below.

Helping you Chart Your Course!

Gregory P. Smith

President and Lead Navigator

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Build Your Business Boot Camp
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We have experienced an incredible response to CYC's Business Boot Camp, with more
people requesting information and wanting to sign up than we have seats available!
Therefore, we are moving forward, with the first session starting Sept. 12. However,
seats are limited to just ten people. Visit our website for dates, details and pricing.
Also, we are pleased to provide discounts for early registrants, military veterans
and graduates of my DISC Certification Training classes. PLUS, we are gifting one
scholarship to a deserving individual. To be considered, please tell us about yourself
and your business goals.

For more information and to register, click here [http://r20.rs6.net/tn.jsp?e=001Dp-3t1hHwXG13RZUMbzVPhKNKRxT2INDHq9s8rqGKD1Q7VgZsILSGoozMsvcEaBfzywKOniDjQyTn_5VYxI5uFFxW5ZVn7hhq8ZK6iGggmb24kwTDIxKtM4RtuyXw834PNy1UIc9IVZ6w0sdlTqI2eEwJ7rBUFHjXyX4DZI_a5UR9rVpqHx3s-4SsUn2-jNpRhL_HM7mr8NTf7g-4IU8kPAmPmYC0NIeCEssLnY7uxl4Y3DCPfedt_PHVCeYvn-6vmI136mM8_vjC8HrfLvAJQZDHrhsmfekyuVMy7QUs39L8y7Thvg85shQ48RgJzW_IuDdtBghlllHBkGd9FCtAzF6vB673rO7ZO2o4PR9OTJUVfafdPpowCsa9axRDI2X].
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Four Steps to Correct Poor Performance
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Underperforming employees are not hard to find. They are perpetually tardy or absent,
or procrastinate and mismanage projects. They are cavalier about company rules,
create conflict in the ranks or seem to do just enough to get by. They abuse the
system.

For fellow employees these individuals are a sore thumb, a drag on productivity
and a punch to overall morale. For the business, they hurt profits and drain management's
time. According to a report from staffing firm Robert Half International, managers
spend nearly 17 percent of their working hours dealing with poor performers. That's
basically a full day a week that could have been spent being productive.

It is critical that leaders proactively deal with underperformers. Experts identify
two main reasons employees underperform at their jobs. Either they lack the ability
or skill set required, or they lack the motivation or desire to perform, or both.
Managers should begin their plan of action by properly identifying the degree to
which an employee's poor performance is due to a "can't" or a "won't."

1. Study: Start the process by studying the employee. Be curious about why they
are working the way they are. Document times and dates, and gather concrete examples
or poor behavior or performance so you can properly assess whether the issue is
due to lack of skill or lack of will. This information can be used to confront the
employee and create a strategy for improvement.

2. Strategy: Set a one-on-one meeting with the employee and present your concerns
about their performance. Take note of any reasons they give or ways you can help
them improve at their job. Review the requirements of their job, and collaborate
on a strategy for them to accelerate their performance. Examples include skill training,
education, and mentoring for the "can't do," and feedback, concrete goals and new
work arrangements for the "won't do." Lastly, set a time period and a time to meet
back (such as 30 days) and reassess.

3. Review and Decide: After the allotted time, meet with the employee to review
their performance. If they have excelled, applaud their efforts and continue with
the strategies and structure that set them on the right path. If they have not,
but seem motivated and committed to their work, consider moving them to a more suitable
position in the business. If they have not performed and are uncommitted to improve,
make the tough call to let them go.

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Industry Facts and Figures
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Here are some fun facts about Independence Day from the U.S. Census Bureau. Since
the liberation of our country, the population has grown from 2.5 million to 319
million. The most popular food items at Independence Day celebrations are hot dogs
and barbecue chicken, followed by potato salad and potato chips.

Also the fireworks business is booming. In 2012, U.S. manufacturers' fireworks sales
totaled around $231 million, while imports of Chinese fireworks totaled $226 million.
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Gregory P. Smith
Lead Navigator
President

In This Issue

Feature Article
Subheading
DISC Training

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Our DISC training programs and assessments help you identify individual personality
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and unleash team performance.

(Classes are conducted in four, 90-minute sessions)

Dates:

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Chart Your Course International | 2814 Highway 212, SW | Conyers | GA | 30094

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