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Leadership development, change management,business keynote speaker, keynote speaker:
Gregory P. Smith [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdFNdo6oLrqKAzvcGOw1X2WZFGYCH_vvW0INCW91uSrk5DtTauBvRUIKpuY-4_7liEaPYzATzD3bIOLyi3h8ppLwyCsc90JCrCvrUDYnfe3ScIXaNVl9awE_Zh1dS_kIZmC2d6KiJAdNKbvrEWwIkZygdDdjRwLLAVgEB3oNtok0GCsPNMg2_l0LhWwuEAq9TdRrr_whkHKJ3m67LuWtun9ONxlwyTZpEA6Ew6dJjUcxjjQU6VPZOb4Ti1QOjlf-0AU=]
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| Contact [mailto:greg@chartcourse.com]
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Greg Smith
Lead Navigator
PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP
Lots of exciting things taking place here at CYC International. Many trips, meetings
and conventions coming up. One of the biggest projects taking place is a total
redesign of our website. We hope to have the new website up and running by the
end of the month. In addition, we have created a new website dedicated to products,
books and resources. If you get a chance, check it out at Chart Your Course
Store [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdGXQWyVSBMsKQruJxTaN34vNvYNHXbr-TfYV1vEhWkOZggGPREjInajMV1h62i2Yobdb2di_wG0A3H9SvkiiCq8Cexgcl-ge1kw8xA_TPREO829uB7MZG498nGmYPi1hLeoumYFaNm8vZRzHhahyl698UbJGi5sjPXWCQTqsaLA8LpXn5G5az1G6P5PPjcEcoxnYEBTq36PA91i1IcoywEsGypKapW-iJLAB5tB6W5XRy0Lt8p7Irnznr5YfPzKEa4=].
Also, please welcome Sarah S. Stewart to our crew as our new Public Relations and
Marketing Specialist. Stewart has a background in journalism, marketing and social
media strategy. She is passionate about leadership development and talent management.
We are glad to have her on board.
Helping you Chart Your Course!
Cathy and Greg on recent trip to Quebec
Gregory P. Smith
President and Lead Navigator
Like me on Facebook [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdEKWUZfMvcGKs3dABGMHWxyo1Y3WgFc9KvUtkLEU_A9t8IG8g3ADgKow8IrKrGG68v7AQurNFoUcdKxCYKeERbn7_K2KfiKUJ-PozVj8NkRABEbtESxuW90VyWAuZPUECQnciwrNiztStzBQeGo9PdD1U-Vtejc6Jj1kC4XwdVEzXwsFMU16nDXdD3-2DtYvV1ORFU3oi3BIBH4-nnSJa63DY18taELp0R0AxfcDFMImzHFVSxFfVET]
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Three Steps to Manage Conflict in the Workplace
"Conflict is inevitable, combat is optional." - Max Lucado.
As a leader it is important to know how to deal with conflict in the workplace.
Disagreements that go unresolved can hurt productivity and employee morale, while
ongoing conflicts consume managers' time. So how should leaders deal with conflict
in the workplace? How can they plan ahead using tools and techniques to better understand
their employees and help them resolve conflict?
First, it is important for leaders to understand the temperaments, motivations and
personalities of their workforce. You can go about this in a haphazard way, but
smart leaders harness metrics to identify different work styles and personalities.
There are a number of different assessments offered in the today's marketplace.
One of the tools Chart Your Course International relies on is the DISC (Dominance,
Influence, Steadiness and Compliance) assessment system [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdFQChUvSTHkwhXCWy6mu8pG6N6SSpj41Nqo4kFy1OB6ZBs6ZcYXIUJ4yVjDnVyWupMvGMzVoKijSvTPuGPzmfU4tiCCjXcegIt6rdp_2ORi3OLTHC6KlTCNsrkEmby0bYZHChVWfY9K0uZpn1wXer7wiTa4KyC_OYaNyZlmEqbutfbPEey4uZfcmqx7LWYLTlr4kC5Lt2uJ0W_GB4LqEwbFnQYla-dUrhRDAbCle-RG2_uMyuTRYUZoFHFMNpDm99LF_0F4_HctqiPEU-kqHh5V2olFzZdhxj68pOqU2fUwUxAi-ab2tC6AGJCkh67rhFCN9oeRcVbYFR088w8zA9rX].
Many of our tests can be completed online, in more than 30 different languages,
with results available in minutes. With the knowledge gained from these metrics,
managers can better understand their staff, set up teams and play to individual
strengths.
Second, leaders need to create a system where employees can ask for help with conflicts,
and let them know that system exists and that they are encouraged to use it as needed.
An example would be putting one HR person or manager in charge of initiating conflict
resolution, and circulating that information to employees.
Third, leaders need to deal with conflict as it arises in a professional and constructive
manner. Here are a few guidelines from my book "Fired Up: Leading Your Organization
to Achieve Exceptional Results. [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdGBbGHgVVxpPw0xSYcxsmxFwef5vRDuKtcPZJw0Um9HKyttueJQPIVbujVTxcyW6Vx59_8kIk4B4LgYvR_RwtsYq3WfY-5dPV6oWEIl0JLqUUdygejNcBUVHcClKvsG_uXO2whnA72W8Mob--H3g0nUkfhSu-K3oBoHdZjAW5RAcUTmKSGQQ9Q4wv2xTeDGhi9yOUxQi8gJ4v9Fv2FJ2Zi3H1Vqb8wVDprBtAXv0Nv20kBo_XIFrzXeZBg73A7R5hoROdv9ilTVVi8I630uP483]"
1. Talk to each side separately before conducting a mediation.
2. Set strict guidelines for respectful, unemotional discussion before the meeting.
3. Focus on the issue, not individual personalities.
4. Do your research and don't rush a decision.
5. Encourage the groups to come to a solution they both are comfortable with.
While conflict is not necessarily fun, it can actually improve relationships, operations
and productivity if handled correctly.
More articles [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdFc2Zk6ah8hR-yeiHpbZKvkQv9FOi71IoERZg6vvSM1OebHLTaOqiNnPCT9hcPvGnA_khAe7wVfP3JWMHKvQsj-U9eT9Wfwqf9UEc659R1DIxNDZcC5LQ4I2yL_skEdN0uoa0qhYpFKnwoGXQopnJd7vraoz2GYyzQ7adcuYAq6s8mfVIMAYpMO6-eF3E2YUyLcLB3vl6C-w2zSao3_Nr5t7P9Ur-GWkR9VPgQHJ4nZVwioL9Jye8W_gX8R0jLwMP87CL18uBUJR5PBy0uWVuFtn4rcrZEF9xg=]
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Five Conflict Resolution Styles
According to the Thomas-Kilmann Conflict model, people typically take one of five
approaches when dealing with conflict.
1. Competitive: Conflict is a competition, a debate; winning is more important than
work relationships or facts.
2. Collaborative: Conflict is resolved by the group in a cohesive manner, maintaining
relationships and improving operations.
3. Accommodating: One party or group capitulates, but the issue is not addressed.
4. Compromising: Both parties make concessions.
5. Avoiding: Parties avoid discussing the conflict, and leadership allows the issue
to fester.
A collaborative resolution is typically the best way to resolve conflict in the
workplace. Both parties are heard and the issue is addressed. Based on discussions,
facts and mediation, the manager or leader helps find a fair solution that is good
for the business and its employees.
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Sarah S. Stewart
Public Relations and Marketing Specialist
Sarah Spears Stewart is now part of the Chart Your Course crew! Stewart has a diverse
background in journalism, public relations, photography and graphic design. She
spent her early career working as a writer/reporter at The Rockdale Citizen and
The Atlanta Business Chronicle. Later, she worked as a communications specialist
for The Georgia Department of Early Care and Learning, managing internal communications
and writing Web site copy and press releases. A native of Atlanta, Stewart is the
author of "Newcomer's Handbook for Moving and Living in Atlanta," an extensive 366-page
guide on the city. Stewart is passionate about business and the evolution of today's
market due to smart phones, social media, cloud computing and other avenues, which
are changing the way companies operate and communicate with both employees and customers.
She is excited to join the family at Chart Your Course International, working with
Lead Navigator/President Greg Smith to help businesses accelerate their individual
and organizational performance. Stewart resides in Marietta, Ga., with her husband
and two sons.
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WHO IS SPEAKING AT YOUR NEXT MEETING?
Keep us in mind if you need a speaker, trainer or facilitator for an upcoming meeting
or conference.
If you want to ensure your next meeting is a huge success, consider Greg Smith.
Feel free to call Greg or his staff to discuss your program needs or e-mail any
questions you might have. Visit our website for a list of Greg's dynamic keynotes
[http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdEXAjdsr0aNMHFQLmz7T5WLfgMSMCxMLIelaCpNl3Zx8eoKkw7hNlZVTfO2NK8SzvmDuXsIMPcVcFdCwyhm9RmavIsufJ1KIvVxlKkQhhbw2WZLRNzCk63TsQdn_DjPWtpNXDr5AWg3RsoYljLCmERF8JHjpQBcJ5vwbPB5_eZD7cKG9ilBciijbecXXxVKQx_2J_eCv_UH3h8ZUGjjEfgiGx0z8DqTO7fpV2w0AwPwu1HwBid3mrCXgZQxOgpWA47lbpJikWSKr4glFndQOv2W]
and workshops.
http://www.chartcourse.com/workshops.html [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdEXAjdsr0aNMHFQLmz7T5WLfgMSMCxMLIelaCpNl3Zx8eoKkw7hNlZVTfO2NK8SzvmDuXsIMPcVcFdCwyhm9RmavIsufJ1KIvVxlKkQhhbw2WZLRNzCk63TsQdn_DjPWtpNXDr5AWg3RsoYljLCmERF8JHjpQBcJ5vwbPB5_eZD7cKG9ilBciijbecXXxVKQx_2J_eCv_UH3h8ZUGjjEfgiGx0z8DqTO7fpV2w0AwPwu1HwBid3mrCXgZQxOgpWA47lbpJikWSKr4glFndQOv2W]
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Upcoming Training Opportunities
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DISC Certification Training Program
(Live Webseminar)
Individual personality styles and preferences have a direct impact on our interpersonal
relationships at home and at the workplace. People differ from each other in
fundamental ways including their values, behaviors, talents, temperaments,
wants and beliefs. Our DISC training programs and assessments help hire the
right people, reduce conflict, improve communication and unleash team performance.
Upcoming class dates:
October 9, 15, 17
3:00-4:30
November 13, 15, 26, 29
3:00-4:30
Cost: $895 per person
Includes a facilitator kit and online assessments [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdF29w6IL0wjYvBnDCKxBTpeVdwVeddONzEGMKJOlr2jef6rBQXjso0PByt9FmZ1Y4gWYakRwWS6ntTQtvnCHQegk2RE1lnkx9GXjeE6oUjZmedYin8BudbYdVTCZ-SGhSDNzGFegSdg__AszHaMrHC-6r26IRHZogGOnQcmMNFSf7Pz_Dquc1js42loIv3JaCj2ppzhNtDwyiGs6w1CHi3mn7YC2ozDz74y-JDL30nvcLnAn0YjEpO1EHg3IXkrJOygcuKJP8o2naX7H5kTVDcx9gO2s88Z_rhbYdkoymraImtqXm7D0oNcsB58Qu5P-bqL31_9pPDDZw==]
Click below or call for more information
http://ow.ly/6Ogw4 [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdGuG9lLZZKUKLB2fxGOOH_M2r9pQdl9AjsNoK7CrjkjoLNvQ0pjEJNzAC-ZkIb-PDv1jOhmog39YZNl9z1eDXlSh8-LzXBwDklMxoQupm5UN2ABOq-SMuzSGHO6GOjttLgwpoLvTN3gJgE2TU4lSQpweItmnrJLSqj2TYuTpELc1nS99t8joJecjYRAC7vPkfkShhPUa19t1TSEE_jRHN3fscuDvRR38uWYle4jt4q7OWlqN4YqxgpW]
800-821-2487 or 770-860-9464
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Tools and Resources
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Customer Service Training Programs
Five Customer Service Training Programs for All Industries
Customer service training programs for businesses and healthcare organizations will
help you provide exceptional levels of customer service.
Training Programs [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdFqlW1BgP623imdNHc2SPzd-byKw2tc4irFPe8Da7nlTqi7ufTeYq8ApetHhinvV9RVcLwCiTHDd1doAdUYyExJl4NzRykEDSDo24Zkjj1gDKUJsjtSAUnjkrwFfm3-eDksBcH7h6ksJ3BkEZGdmGB9dNYeOaM4a6-pWZM2UwbupjAoZZ2SPE_88KAL8aApsjesva6Bz4Z7WugeuRFFjhVqeTNyycUDkkTDkngdFvN4oFtsmcz8D3hfFUPqPkJSG6ERQVjGwrKhiZgl7Js38LFyFSsk7zaMWvw1Wu-R3f6B3w==]
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Fired Up! Leading Your Organization to Achieve Exceptional Results
Build a high-energy workplace that accelerates performance, generates more profits,
increases sales and provides outstanding customer service.
$24.95
Free U.S. shipping
More information [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdGBbGHgVVxpPw0xSYcxsmxFwef5vRDuKtcPZJw0Um9HKyttueJQPIVbujVTxcyW6Vx59_8kIk4B4LgYvR_RwtsYq3WfY-5dPV6oWEIl0JLqUUdygejNcBUVHcClKvsG_uXO2whnA72W8Mob--H3g0nUkfhSu-K3oBoHdZjAW5RAcUTmKSGQQ9Q4wv2xTeDGhi9yOUxQi8gJ4v9Fv2FJ2Zi3H1Vqb8wVDprBtAXv0Nv20kBo_XIFrzXeZBg73A7R5hoROdv9ilTVVi8I630uP483]
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TNT for Teams: Dynamic Ways to Reward, Energize & Motivate Your Teams
Money is important, but survey after survey shows the greater importance
of appreciation, reward and recognition, and a fun work environment in attracting
and retaining the workforce. Over 230 Reward and Recognition Ideas to Improve
Job Satisfaction and Employee Engagement!
$19.95 SALE
Click here [http://r20.rs6.net/tn.jsp?e=001z6M-cHWYXdF_4HllHd-G0dES0UkKitX8vXfX4hmrtaIcGQCC8-pGVC4bv0DuE37UBX--LDzS8WzZk3suNt7E7TTGBobMOnaH5nrsJLvsEdj6e2_MDPQzc8WasKGIx9Z1phCLBvwHnDbxTGxayPEdUJsn9sDW1yprXOBzx6376emrZVQNW05Rcfj2jppPkICCstFyFNHLc47m56nZrdMwMcqVo6GaumqUt_cQjSalUMf8H8-B-5qJKZXRFw0-ORddHXCEJwMbTnt81yVGzU87MLvTAi_Ux6Aj5Zx2tSeaBw2BARj5LUzSsA==]
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If you find our information interesting, please send it to your friends. The Navigator
newsletter is received by over 35,000 subscribers in 49 countries, in addition
to other websites and magazines.
Copyright 2012 by Chart Your Course International--reproduction for publication
is encouraged, with the following attribution: "Chart Your Course International,
by Gregory P. Smith, Copyright 2012. Sign up and receive free articles, tips and
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(770) 860-9464 (800) 821-2487
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